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Privacy Policy for The CryoHub App

Effective Date: October 10, 2025

1. Introduction

At CryoHub App we are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information in compliance with UK data protection legislation, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal data:
- Identity Information: Name, contact details, and date of birth.
- Appointment Information: Details of services requested, appointment history, and preferences.
- Payment Information: Payment details processed securely through our payment provider.

3. How We Use Your Information

We use your information for the following purposes:

- To manage your appointments and bookings.
- To communicate with you about your services and promotions.
- To improve our services based on your feedback and preferences.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

- Consent: You have given us explicit consent to process your data.
- Contractual Necessity: Processing is necessary for the performance of a contract with you.

5. Data Sharing

We do not sell your personal information. We may share your data with:

- Service providers: Third parties who assist in delivering our services.
- Legal authorities: When required by law.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

7. Your Rights

You have the right to:

- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent at any time.

8. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes via the app or through email.

9. Contact Us

For any questions or concerns regarding this policy, please contact us at cryohubbedford@outlook.com